Angloamericana Medical Unit

November 20, 2024 7:18 PM

I recently underwent blood analysis at Unidad Médica (UM) and attempted to get a refund through my insurance company, Cigna. Unfortunately, my claim was denied. The reason? The tests were not performed by Unidad Médica itself but outsourced to another laboratory. This lack of transparency has been a deeply frustrating experience. When I visited UM for explanations, I discovered that my case was not unique. Other clients have faced similar issues, yet UM continues to fail to notify clients about potential refund problems related to outsourced analysis. The issue is compounded by the fact that UM is aware of the problem. Numerous clients have informed them about difficulties with insurance refunds through Cigna, yet they do not proactively disclose this information when offering services. They knew I had Cigna insurance, but no one informed me about the possible complications. Previously, I had successfully refunded expenses for therapist and dermatologist consultations at UM, which gave me confidence that there would be no problems with lab tests prescribed by their doctors. I admit I should have double-checked with my insurance company beforehand, but UM’s lack of communication is a serious oversight. If UM truly cared about their clients, they would warn them about the use of third-party laboratories and the potential for refund denial. This simple step would save customers a lot of time, frustration, and unexpected financial loss. While UM’s medical services themselves are satisfactory, their failure to be upfront about insurance-related issues with lab tests has significantly damaged my trust. I urge future clients to verify with their insurance company before undergoing any analysis at Unidad Médica to avoid similar problems. Ps Reply to owners’response: Your argument that “sometimes we remember to warn, and sometimes not” is both unprofessional and dismissive. If you are aware that reimbursement is inconsistent for clients with my insurance company, it should be standard practice—not a matter of chance—to inform patients upfront about potential issues. This is basic customer care, especially when handling something as important as medical expenses. Your claim that “less than 1% of clients belong to my company” is irrelevant. Whether it’s 1% or 50%, every patient deserves clear communication about potential risks. You also admit some clients have reported problems, which means this is a recurring issue you knowingly fail to address. Your lack of consistency and accountability in handling this issue reflects poorly on your commitment to patient care. Instead of telling me to “focus my frustration” elsewhere, I suggest you focus on improving your processes to ensure all patients are informed in the future. That way, you can avoid more reviews like this one.


October 25, 2024 7:15 AM

The team was absolutely phenomenal. Going above and beyond to help you where possible. The visa process is clear and easy to follow, with assistance through the entire experience. The nurses were gentle (I hate needles) and the doctor was professional and kind. The entire process was so fast. I’m especially grateful to Cristina for assisting me throughout the booking process.


October 13, 2024 6:16 PM

Dr. Hector Gonzalez was so kind, helpful and a very understanding human! Even the reception was professional and supportive! Best experience I had with the doctors in Spain so far! Especially if you speak English. Thank you again! Keep up the good work ❤️


July 10, 2024 9:19 AM

There are way too many great clinics in Madrid , but this is not one of them. Save yourself some time and stress by not making the same mistake I did in coming to this place. Specially the administration needs to change their approach to clients - very rude and not willing to help. There are better options out there . EDIT: my anger is not wrongly directed here, and I’m not even angry, I’m rather frustrated with such a poor service. I’m trying to advise other people to avoid bad service, and from what I recall we have freedom of expression here in Spain. I indeed found another provider and didn’t experience the same issues at all, and I had a much smoother experience overall. You are talking about my policy here when your system and staff weren’t even able to locate my correct policy, they kept referring to an old policy I had in 2017 when I lived in the US. They also refused to call the insurance to confirm. In the end, my insurance covered all the costs with this clinic after me calling them, but I decided to go to another provider because of the experience I had there and the amount of time it took for me to do simple things. Also, the cost of the blood work was 380 euros (I find this very expensive), and I did that more than 3 weeks ago. I was told the doctor was going to be in contact with me within a week , and today I called them and they don’t even have my results after almost a month passed. I don’t think this place is serious about people’s health, they are just looking to make money.


May 27, 2024 4:29 PM

I had to visit twice during our 3 months in Madrid. Both Doctor Solis and Diaz Rato were very thorough and professional. Office staff is kind, professional and efficient as well. Highly recommend.


See also

Clínica Dental Plaza Prosperidad

SpanishEnglish

Clinica Q-Dental

SpanishEnglish

Prinz Dental

SpanishJapaneseItalianEnglishFrenchPortuguese
BESbswy